Store Contact Information / Returns

Contact Us

Give us a call or email us!  We’ll reply within 1 business day (Mon-Fri).  For anything else regarding Upper Hand Brewery, please email Webmail@upperhandbrewery.com

Phone Numbers

Storefront Phone: (906) 233-5005

Storefront Hours

We are open Thursday – Saturday 2PM – 9PM

Shipping Information

Orders from Upper Hand Brewery are processed through our Escanaba, MI location.

Detailed information is below, however here are the major points if you’re in a rush:

  • Non-flat rate shipping quotes are based solely on total weight* and delivery ZIP code
  • Quotes are for estimated transit times only – it may take a day or two to ship out.  We prioritize expedited shipping methods like FedEx® Overnight
  • We ship using USPS® and FedEx® Parcel services – you’ll receive tracking information when it ships and e-mail/SMS delivery notifications.
  • It may take up to 5 business days for online orders to be shipped.
  • If you have any shipping instructions or time of arrival needs, please let us know in the order comments in the cart prior to checkout or use the contact form below.

$5 Flat Rate Shipping w/ $50 Purchase

Simply add $50.00 to your cart and $5.00 flat rate shipping will be offered as a shipping method during checkout. Some exclusions apply. Items excluded from flat rate shipping will be marked on the product page. Orders with both flat shipping items and non-flat rate items will be charged shipping at weight-based rates. Your flat shipping order may arrive any time between 2-9 business days after you place your order. Contiguous domestic (US) shipping only.  AK/HI/PR, military addresses (APO/FPO/LPO) and most US territories are not included in the $5 Flat Rate Shipping offer.  Single parcel rate only, orders too heavy and/or bulky for a single parcel may not qualify.

Sales Tax

The State of Michigan requires us to collect a 6% sales tax on all taxable merchandise and shipping charges for items being shipped within the state of Michigan. Shipping charges are taxed at the same 6% rate as required by Michigan state law.

Typographical/Shipping Errors

In the event a product is listed at an incorrect price due to typographical error, shipping error, image error, or error in pricing information received from our suppliers, Upper Hand Brewery shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Upper Hand Brewery shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Upper Hand Brewery shall issue a credit to customers credit card account in the amount of the incorrect price.

International Shipping

We currently only ship internationally to Canada via Fedex. No other international shipping is currently available. We will ship to international couriers, but please note our shipments are packaged only for domestic shipping and Upper Hand Brewery releases all responsibility for a package once tracking shows it was delivered to the domestic address provided.

Non-Contiguous US Shipping

Upper Hand Brewery does ship to AK/HI/PR, military addresses (APO/FPO/LPO) and most US territories. Shipping quotes & times may be higher than expected so please contact us with special situations by using the contact forms below. You are responsible for making sure your order is compliant with all shipping/customs regulations wherever you are. While we do our best to ensure your order is packaged sufficiently, Bell’s General Store Online will not be responsible for damaged/destroyed or lost packages sent to non-continental addresses. We do not suggest buying fragile/perishable items for overseas shipping. Buy at your own risk!

*Dimensional weight notice –  Because of how shipping charges are calculated by the various carriers, some item’s displayed weights are based on a calculation of the dimensions (length, width, and height) of an item instead of the actual weight of an item.  Items that are affected by this are generally lighter in weight but larger in size, such as Ale Pail Buckets and plastic carboys, which cost more to ship because of their size.

Returns

For returns/exchanges, please return your items to the address below – any shipping method is allowed and you do not need prior approval or to acquire an RMA number. Please send us a phone number or other way to reach you in case there are any issues. Orders from Upper Hand Brewery are processed through our Escanaba, MI location.

Upper Hand Brewery
Attn: Returns
3525 Airport Rd.
Escanaba, MI 49829

Customer Service Phone Number: (906) 233-5005

For an apparel exchange, please include a note with your desired size/color and return shipping address. Please either check our store for current availability to make sure we have what you want, or use the contact form below. You pay to ship it back to us, and we cover the cost to ship the exchange back to you.

If you are requesting a return for refund, please include your online order number with your item. All funds from a return will be refunded onto the credit/debit card, PayPal, or Amazon Pay account used to place the order. Refunds may only be issued within 60 days of the purchase date. After this time, you will receive only store credit on approved returns. We only issue refunds for items received by us in unworn and resellable condition.

If you receive a damaged or incorrect item, or if an item was missing from your order, reply to any of the e-mails we have sent you, or please use the contact form below. A return/exchange or photo evidence may be required in certain circumstances. A contact phone number and e-mail address for the online store is also included on the packing slip in your order. Please have your order number handy to assist us.